Cancellations, Returns and Exchanges
Due to the nature of our merchandises, cancelling cannot be done once an order is made. We request your cooperation regarding this matter.
However, if you would still like to proceed with the cancelling, please contact us as soon as possible.
Please also understand that actions taken towards customers that have cancelled without a valid reason will vary according to the price and type of merchandise originally ordered. (Blacklisting would also become possible in some cases.)
Requests for Returns or Exchanges
We generally do not offer returns or exchange of items due to customer convenience. We humbly ask for your cooperation regarding this matter.
Support and returns will differ depending on the condition of the product and the situation. We humbly request that you send us an email before returning the item to us, so that we can understand the situation better and assist you.
Different Item than Ordered
In the event an item different than as ordered is received, please send us an e-mail to firstname.lastname@example.org containing following information
- a) Your name
- b) Email address used for ordering
- c) Order #ID
- d) The name of the item that you have received to the mail
Goods damaged during delivery
We do our best to avoid any damage during the shipment. But, in the event you have received a defective or damaged item, please send us an email (within 10 days after the item has been received) and inform us. Support and recovery might become difficult in the case that the email reaches us after 10 days or package's arrival. We humbly ask for your understanding regarding this matter.
While we may not be able to provide support for light damages such as minute scratches, dents or slight discoloration; we offer full support for the more obvious damages (heavy staining, large dents etc). A replacement will be sent in exchange for the damaged item but in case we fail to provide a replacement, we may offer you a full refund. Therefore, if there are large damages on the box used for transportation or signs that the item has been damaged during transportation, please let us know as soon as possible.
# Small dents or scratches on the packaging are mostly unavoidable and therefore not eligible for replacement. We ask for your understanding regarding this matter.
Items affected by law and regulations
There will be cases in which the items we offer go against the law and regulations of your country. We ask that the customer place their orders upon full verification on their part.